Vehicle Management System
Vehicle Management System
The project focuses on improving post-sales automobile services in India making maintenance, repairs, and customer care more transparent, efficient, and user-friendly in a market projected to reach $25 billion by 2030.
The project focuses on improving post-sales automobile services in India making maintenance, repairs, and customer care more transparent, efficient, and user-friendly in a market projected to reach $25 billion by 2030.
Client
Client
College Project - 4 team members
College Project - 4 team members
Service Provided
Service Provided
User research, dasboard design, and application design
User research, dasboard design, and application design
Target Users
Target Users
Vehicle owners, service advisors
Vehicle owners, service advisors
How did we re-designed the new service in just one month?
How did we re-designed the new service in just one month?
1
Let’s understand how an Automobile Service Station works!
Let’s understand how an Automobile Service Station works!
2
During our visits to multiple service centers we aimed to understand the gaps and problems faced by the customers and the employees at the service station. We focused on understanding how a service station works, different touchpoints and the opportunities to improve them.
During our visits to multiple service centers we aimed to understand the gaps and problems faced by the customers and the employees at the service station. We focused on understanding how a service station works, different touchpoints and the opportunities to improve them.
What are the different types of gaps faced by the customers?
What are the different types of gaps faced by the customers?
3
Here we aim to highlight the key customer experience gaps identified in service delivery, communication, policies, and knowledge that affect efficiency, satisfaction, and overall service quality.
Here we aim to highlight the key customer experience gaps identified in service delivery, communication, policies, and knowledge that affect efficiency, satisfaction, and overall service quality.
The result :
The result :
4
Easy Service Booking
Easy Service Booking
Easy Service Booking
Calendar-based scheduling with workshop selection
Calendar-based scheduling with workshop selection
Real-Time Tracking
Real-Time Tracking
Real-Time Tracking
Live status updates at every stage
Live status updates at every stage
Service History
Service History
Service History
Record of past and upcoming service visits
Record of past and upcoming service visits
Recent Designs
Recent Designs
Vehicle Management System
Vehicle Management System
The project focuses on improving post-sales automobile services in India making maintenance, repairs, and customer care more transparent, efficient, and user-friendly in a market projected to reach $25 billion by 2030.
The project focuses on improving post-sales automobile services in India making maintenance, repairs, and customer care more transparent, efficient, and user-friendly in a market projected to reach $25 billion by 2030.
Client
Client
College Project - 4 team members
College Project - 4 team members
Service Provided
Service Provided
User research, dasboard design, and application design
User research, dasboard design, and application design
Target Users
Target Users
Vehicle owners, service advisors
Vehicle owners, service advisors
How did we re-designed the new service in just one month?
How did we re-designed the new service in just one month?
1
Let’s understand how an Automobile Service Station works!
Let’s understand how an Automobile Service Station works!
2
During our visits to multiple service centers we aimed to understand the gaps and problems faced by the customers and the employees at the service station. We focused on understanding how a service station works, different touchpoints and the opportunities to improve them.
During our visits to multiple service centers we aimed to understand the gaps and problems faced by the customers and the employees at the service station. We focused on understanding how a service station works, different touchpoints and the opportunities to improve them.
What are the different types of gaps faced by the customers?
What are the different types of gaps faced by the customers?
3
Here we aim to highlight the key customer experience gaps identified in service delivery, communication, policies, and knowledge that affect efficiency, satisfaction, and overall service quality.
Here we aim to highlight the key customer experience gaps identified in service delivery, communication, policies, and knowledge that affect efficiency, satisfaction, and overall service quality.
The result :
The result :
4
Easy Service Booking
Easy Service Booking
Easy Service Booking
Calendar-based scheduling with workshop selection
Calendar-based scheduling with workshop selection
Real-Time Tracking
Real-Time Tracking
Real-Time Tracking
Live status updates at every stage
Live status updates at every stage
Service History
Service History
Service History
Record of past and upcoming service visits
Record of past and upcoming service visits
Recent Designs
Recent Designs